Shipping Policy

At Lumcasa, we are committed to delivering your furniture safely and with care. Please review the information below to understand our processing timelines, delivery methods, and order policies.

1. Business Days

All stated timelines refer to business days (Monday through Friday) and exclude weekends and public holidays.

2. Order Processing Time

Orders are typically processed within 7–12 business days. Once your order is ready for shipment, you will receive an email confirmation with tracking information.

Made-to-order or customized items may require additional production time. We will contact you with an updated timeline if applicable.

3. Shipping Methods & Delivery Estimates

Standard Shipping — Air Freight (FedEx / UPS)

• Transit time: 7–15 business days after dispatch
• Tracking becomes active after customs clearance

Large Item Shipping — Ocean Freight + Final-Mile Trucking

• Transit time: approximately 20–25 business days after dispatch
• Ideal for large, heavy, or oversized furniture
• Tracking may not update during sea transit; resumes after customs clearance

Total estimated delivery for large items: 27–37 business days, including processing time and transit time.

Free standard shipping on all orders within the United States.

4. Shipping Locations

We currently ship to the contiguous United States (48 states). We do not ship to Alaska, Hawaii, US territories, or international destinations.

5. Taxes & Duties

All prices are displayed in USD. Orders within the United States are not subject to additional import duties.

6. Order Tracking

Tracking information will be sent via email once your order ships. Please note that tracking for ocean freight shipments may show limited updates during sea transit.

7. Delivery Guidelines

• An adult (18+) must be present at time of delivery
• Please ensure adequate access for large furniture items
• Confirm product dimensions and doorway/stairway clearance before ordering
• Delivery teams do not move or remove existing furniture

8. Order Cancellations

• Orders cancelled within 24 hours of placement: no charge
• Orders cancelled after 24 hours: 10% cancellation fee to cover restocking and material preparation
• Made-to-order and custom items are non-cancellable once production has begun
• Once an order has shipped, it cannot be cancelled — please refer to our Refund Policy for return options

9. Order Changes

If your order has not yet shipped, please contact us within 24 hours at support@lumcasa.com. We will do our best to accommodate changes based on your order status.

10. Delays

Delays may occur due to carrier issues, weather conditions, customs clearance, or high-demand periods. We will notify you of any significant delays as soon as possible.

11. Damaged or Lost Items

Please inspect your delivery upon arrival and report any damage or loss within 48 hours with supporting photos to support@lumcasa.com. We will arrange a replacement, repair, or refund as applicable.

Contact Us

Lumcasa Inc
1331 17th St #805, Denver, CO 80202, US
Email: support@lumcasa.com
Phone: +1 (832) 731-9774
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM MST